1. No refund once a paid period has started
A paid plan starts the moment your payment is approved. By paying, you ask us to start the service straight away and you accept that, once it has started, you no longer have the right to withdraw from the purchase and get your money back.
Try the Free plan first: it has every tool, on fewer elements, for as long as you like.
2. When we do refund
We return your money when the fault is ours:
- you were charged twice, or charged the wrong amount;
- you were charged but did not get the plan you paid for;
- the paid plan was not available, through our fault, for a substantial part of the period you paid for — for this we return the price of the time lost or add that time to your plan, as you prefer.
3. Cancelling
There is nothing to cancel. A payment buys one period and nothing is charged again by itself. If you do not pay again, your account goes back to Free when the period ends, and you keep the paid plan until then.
Your projects are on your own computer and stay there whatever plan you are on.
4. Changing plans
If you buy Pro while a Basic period is still running, Pro starts on the day you pay. The Basic period keeps running in the background: if Pro ends first, you are on Basic until it ends. No money is returned or credited for the time the two overlap.
5. How to ask
Write to info@structservices.com from the email address of your account, and tell us the date and amount of the payment. We answer within 14 days. An approved refund goes back to the card that paid, through the bank; the bank decides how many days that takes.
6. Your rights
Nothing on this page takes away a right the law gives you as a consumer.